TRADING STANDARDS NEWS
Distance Selling Regulations – do you know your rights?
Shopping online, by mail order, over the phone or through a TV shopping channel can be more convenient and cheaper than the high street. There can however be drawbacks to not being able to see the products before you buy.
The Consumer Protection (Distance Selling) Regulations 2000 – usually referred to as the Distance Selling Regulations or DSRs – give you extra protection when you buy at a distance.
The Regulations say that you:
must be given clear information about the goods or services before you buy
must receive written information after you have bought the goods or services
have a right to cancel your order within a seven day cooling-off period
have a right to have goods or services provided within 30 days after the order was sent, unless otherwise agreed
can get a refund if items aren’t delivered on the agreed delivery date
have a right to a refund if someone has used your payment card without your permission.
For more detailed advice about the Regulations, please visit www.adviceguide.org.uk and search for “distance selling regulations” or contact the Citizens Advice Bureau
To make a complaint, provide information or get advice
Our partner organisation, the Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues and will refer cases to us where further action may be appropriate.
The service will provide information on all consumer issues, including:
advice before you buy
businesses acting unfairly or illegally
cancellation of contracts for goods or services
Therefore, if you have a complaint about a trader or need advice or information on problems with goods or services please visit www.adviceguide.org.uk/consumer, or call the Citizens Advice consumer service helpline on 08454 04 05 06.